Pool Campus drive of Motif India Infotech Pvt. Ltd.

http://motifinc.com

Starting salary for fresher – Rs. 18,500/- Fixed CTC  (International Web & Chat Processes)

Maximum Salary – Rs, 18,500/ – Fixed CTC to Rs. 21,500 Fixed CTC with 1-2 years of BPO experience

It will be to ensure trust in the client’s website, by preventing risks, like potential fraud, across English speaking countries like USA and UK. This they will do by reviewing possibly fraudulent accommodations or user profiles online, and ensuring the online account security of genuine users. They will also mediate through email, between hosts and guests, if they complain about each other, during the guest’s stay at the host’s accommodation. All the work will be done online, there is no field work. The work will involve skills like investigation, decision making, problem solving, troubleshooting, empathy, rapport, and pattern recognition.

The expectations which we have from individuals whom we hire:

·         100% level of fluency in English, spoken  as well as written

·         To be able to understand the query raised by the customer accurately which is the first step to providing an accurate and satisfactory resolution

·         Great judgement and ability to quickly problem-solve both with peers and independently

·         Patience – a key aspect of the job. Not all customers are satisfied with a resolution which is provided though it is as per the policies/guidelines laid down by the client. To be able to handle such situations by keeping calm and at the same time convincing the customer about the resolution provided

·         Retention – It is very important to be aware of the policies laid down by the client and also be aware of any product updates which come from the client. Effectively, absorbing and retaining content delivered throughout the training period and also being able to clear assessments conducted during that particular period

·         Flexibility – Individuals should be flexible to work in a 24/7 environment. Though we try our best to provide shifts which are rotating on a monthly basis, however based on the business requirements, they would also be expected to work in consecutive night shifts, say 3-4 months

·         Multitasking – It would be expected that 3-4 chats would need to be handled at any given point of time, where the nature of the queries would vary from one another and the resolution needs to be provided without consuming too much time of the customer